Introduction to Risk Communication
and Outrage Management
| 8:00 a.m. | Introductions | |
| 8:15 a.m. | Introduction to Risk Communication
Risk = Hazard + Outrage Twelve Components of Outrage Four kinds of risk communication Three risk communication games | |
| 10:15 a.m. | Break | |
| 10:30 a.m. | Strategies of Outrage Management
Stake out the middle Acknowledge prior misbehaviors Acknowledge current problems Give away credit to critics Share control and be accountable Get underlying issues into the room | |
| 12:15 p.m. | Lunch | |
| 1:00 p.m. | Strategies of Outrage Management (cont.) | |
| 3:00 p.m. | Break | |
| 3:15 p.m. | We will choose two topics:
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| 4:45 p.m. | Closing Remarks; Evaluation | |
| 5:00 p.m. | Adjourn |
Copyright © 2009 by Peter M. Sandman
